A bank needed to make its retail customer profile data and bank product and services data available to 3rd party payment provider systems to enable new products and services with the payee partner.
APIs were developed for the bank for retail customer profile data and bank product and services data access. The payment provider integrated them in their customer application process inclusive of application, approval, and onboarding. The APIs allowed for the ability to read, insert, and update the data.
The bank was able to offer new payment services capabilities to their customers that previously weren’t available in real time with limited error. Customer support for the services was incorporated into the contact center to further enhance the customer experience.